Transforming Credit Cards to Enhance Customer Experience

Posted by Larry Grant | Oct 26, 2022 | Marketing

Thought provoking discussion with Rob Gorney, Head of U.S. Cards Transformation at TD Bank, about how transforming credit card offerings can transform customer experience.

Rob Gorney leads TD’s cards transformation team, which is dedicated to improving capabilities across the U.S. credit cards business to improve customer experiences and enable growth. With more than 20 years of experience in both international and start-up organizations in the financial services sector, Rob has an extensive background in process reengineering and deep expertise in deploying agile methodologies for large-scale program initiatives.

If you have additional questions, please contact Rob at Rob.Gorney@td.com

About The Author

Larry Grant

Larry Grant is the managing editor and co-founder of Credit Union Digest. He also co-founded Aurum Consultants, where he has become an internationally recognized author and trusted advisor in strategy design and implementation, organizational transformation, employee engagement, customer experience and performance management. Email: lsgrant@aurumconsultants.com