Digital Transformation Begins and Ends with the Customer Experience

Posted by Larry Grant | Sep 16, 2022 | Technology

Brian D’Arcy, founder and CEO of Luna Connect, describes how the customer experience is at the core of digital transformation.

Founder Brian D’Arcy recognized the opportunity to help community financial institutions digitally transform their businesses, and that mission led him to start Luna Connect in 2017. He brings his experience and knowledge working as a senior leader in one of the world’s largest IT companies to small and medium sized financial providers who would not otherwise get access to the highest level of digital transformation. During his 14-years with HP Enterprise, Brian led the digital transformation engineering team for management and analytics, responsible for the technical design and implementation of the digital transformation of the enterprise services data and analytics platform.

If you have additional questions for Brian, please contact him at brian@lunaconnect.io

About The Author

Larry Grant

Larry Grant is the managing editor and co-founder of Credit Union Digest. He also co-founded Aurum Consultants, where he has become an internationally recognized author and trusted advisor in strategy design and implementation, organizational transformation, employee engagement, customer experience and performance management. Email: lsgrant@aurumconsultants.com